In order to accommodate as many clients as possible, we kindly ask for your understanding and cooperation with our cancellation policy.
Customer Responsibility for Cancellation Fees After Reservation:
◆Cancellation before more than 1 business day in advance: No charge
◆Same-day cancellation: ¥5000 (per person)
◆No-show without prior notice: 100% of the reserved course fee
Please Note:
◆When making reservations for two or more people, each person must book through the reservation separately. For requests for a pair room, please contact the respective store directly by phone.Also, please a comment in the memo section that specifying who you will be coming with.
◆If you anticipate being late for your appointment, please contact the store you made the reservation with by phone at least 2 hours in advance.
◆Same-day cancellations will incur a cancellation fee of ¥5000, which will be settled using the credit card provided during the booking procedure.
◆In case of a no-show without prior notice, the cancellation fee equivalent to the full amount of the reserved course will be charged, so please be mindful of this policy. Please note that in case of late arrival, the treatment time will be shortened, and no reduction in fees will be made accordingly.
◆If you wish to change the date or time of your appointment, please contact the reservation store directly by phone at least 2 hours before the reserved time. Changes to the date or time will be permitted only once.
◆If you arrive after your reserved time, the treatment time will generally be shortened, and please note that there will be no reduction in fees due to the shortened treatment time.
All times are displayed in 24-hour format. For example, midnight is represented as 0:00, and 5:00 PM is represented as 17:00.